Community Update

Versatile Title and Escrow is very unprofessional business. House buying is one of the most difficult and stressful transactions you will complete in your entire life, and would highly recommend not using Versatile to buy your house. 1. On the day of closing, the Versatile representative (closing agent) that met my wife and I had an extremely strong foreign accent, English obviously was his second language, and was unable to explain the LEGAL papers that we were required to sign. This was our first time buying a house, there was a stack of papers, and he could not explain any of them to us. English also is my wife's second language, so this added to the stress of the situation. It was so bad that my realtor eventually had to speak Spanish to the Versatile representative, and then translate back to us in English. 2. After signing all the papers, we received a copy, but Versatile needed the originals in order to issue the final deed/title and survey...etc. It took over one month to receive the final paperwork, and after reviewing we realized the Deed was incorrect. The Deed, the most important document, was incorrect by having only my name listed without my wife's name, and it also specifically labelled me as UNMARRIED. 3. Today we have lived in our new house for about two months and two weeks, and the situation is remains unresolved. For the past FIVE WEEKS, I have left many many messages on voicemail and with the receptionist for one of the owners named Jane Fernandez to contact me, but all I get is silence. I understand that there are two owners, but unfortunately the second owner has been in Argentina this whole time. Additionally, I have of course been in contact with my realtor, the seller's realtor, and the seller's title company, and none of them can give me an accurate account of why this is not being fixed. I would highly recommend finding a different titling company to assist you with this highly stressful time in your life. Who knows, this may be the only bad review of the company, but don't risk being in a similar situation as me, and take your business elsewhere. Good Luck to you all.